Privacy Policy

Last updated: 1 August 2026

1. Introduction

Kgalalelo Package Solutions ("we", "us", "our", registration number 2024/126326/07) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit our website, contact us, or use our packaging, branding, printing and business support services, in accordance with the Protection of Personal Information Act, 2013 (POPIA).

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name, email address and phone/WhatsApp number;
• Your business or company name;
• Details you share about your project, products or service requirements;
• Any other information you choose to include when contacting us, requesting a quote, or booking a consultation.

We do not knowingly collect sensitive personal information (such as health, biometric or financial account information) through this website.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to enquiries, quote requests and consultation bookings;
• Prepare quotations and deliver packaging, branding, printing and business support services;
• Communicate with you about your project, including by email or WhatsApp;
• Maintain business records, including for accounting and legal compliance purposes;
• Improve our website and services.

4. Legal Basis for Processing

We process your personal information on the basis that you have consented to it (for example, by submitting a contact or quote request form), that it is necessary to take steps at your request before entering into a service agreement, or that we have a legitimate business interest in responding to your enquiry.

5. Sharing of Information

We do not sell your personal information. We may share personal information with trusted service providers who assist us in delivering our services (for example, printing or courier partners), and only to the extent necessary to fulfil your project. We may also disclose information where required by law.

6. Data Security

We take reasonable technical and organisational measures to protect personal information in our possession from loss, misuse, unauthorised access, disclosure, alteration or destruction.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by law, after which it is securely deleted or anonymised.

8. Your Rights Under POPIA

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you;
• Request correction or deletion of your personal information;
• Object to the processing of your personal information;
• Withdraw consent, where processing is based on consent;
• Lodge a complaint with South Africa's Information Regulator if you believe your information has been mishandled.

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to improve your browsing experience. Please see our Cookie Policy for details.

10. Children's Privacy

Our website and services are intended for business use and are not directed at children. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at kgalalelo.packagingsolution@gmail.com.